Oaklyn Mercer
Client Support Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Oaklyn Mercer
★★★★★
Two years of running Freshdesk on behalf of multiple clients, and I can count the unplanned outages on one hand. Honestly, that track record is what keeps me from even glancing at alternatives. Uptime has been rock solid across every client account I manage, and the bug history is surprisingly clean for a platform this feature-heavy. Whenever something minor does surface, their team patches it fast. No sitting around for three weeks waiting on a fix.
