Nicoleta Pârvu
Customer Experience Manager · 11-50
1 review written · 5.0 average
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Reviews by Nicoleta Pârvu
★★★★★
Scaling a live chat operation from three agents to fourteen in under six months is the kind of thing that exposes every crack in a platform. LivePerson held up. Adding new agents, setting permissions, and configuring routing rules took less time than I expected each time we grew, and the supervisor dashboard made it easy to keep an eye on the whole team without micromanaging anyone. The bot integration layer is genuinely useful for a lean team like ours. We handled a volume spike that would have wrecked us on our old setup.
A few things still need polish. The reporting customization can feel clunky when you want something specific that falls outside the preset views, and the initial onboarding documentation assumed we had a dedicated IT person, which we do not. Support was responsive when I flagged both issues, so I don't hold it against them. If you're at a startup that expects to keep hiring, this platform grows with you in a way that actually feels intentional rather than bolted on.
