Natália Ferreira
Customer Support Lead · 11-50
1 review written · 4.0 average
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Reviews by Natália Ferreira
★★★★★
Growing from a five-person support crew to nearly twenty agents over the past year could have been a disaster. Zendesk made it manageable. Adding new agents, spinning up macros, and restructuring ticket views as our queue doubled was genuinely straightforward. The onboarding flow for new hires is something I actually look forward to now.
The one honest downside: pricing jumps fast when you cross certain agent thresholds. For a startup watching every dollar, that stings a little. Still, the multi-channel inbox and the reporting dashboards have earned their keep.
