Morgan Ashby
Sales Operations Lead · 11-50
1 review written · 3.0 average
Morgan Ashby's favourite software
No favourites yet.
Reviews by Morgan Ashby
★★★★★
The pricing page looks straightforward until you actually try to build a plan around a growing team. Six months in, and billing has been my single biggest headache with Freshsales. The tiers sound reasonable on paper, but the features I actually needed for pipeline management sit behind the Growth plan, and once I added the AI-driven lead scoring (which is genuinely useful), the per-seat cost jumped in a way I hadn't anticipated. For a startup at our stage, that adds up fast. I pushed for this tool internally, and I'll be honest, I felt a bit burned when the first invoice landed.
On the product side, there's real stuff to like. The contact timeline is clean, the built-in phone and email tracking saves my team from switching between five tabs, and the AI suggestions for follow-up timing have actually landed some deals I think would have slipped. Onboarding was quicker than I expected too. Customer support has been decent, though response times can drag when you're not on a higher tier, which feels like a deliberate squeeze.
If you're evaluating this for a small but scaling team, go in with your eyes open on the cost trajectory. Map out what you'll need in twelve months, not just today, and price it against that. The core CRM is genuinely capable and the UI doesn't fight you the way some others do. But the value proposition wobbles once you move past the entry tier. I'm not ready to switch, but I'm also not ready to call it a win.
