Margaux Delacroix
Account Executive · 1-10
1 review written · 5.0 average
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Reviews by Margaux Delacroix
★★★★★
The UI just gets out of your way. That sounds small, but after months of wrestling with a bloated spreadsheet setup, opening Capsule every morning feels almost pleasant. Everything sits where you'd expect it. Contact records, notes, upcoming tasks, the pipeline view. Nothing buried under three submenus. My six-person sales team picked it up in a day, no training session required, which tells you something real about the design choices they made.
What keeps me here isn't any single feature, it's the consistency. Workflow automation took me maybe twenty minutes to configure, and it actually saved me the follow-up reminders I used to forget. Custom pipeline stages match exactly how my team thinks about deals, not some generic template we'd have to bend ourselves around. Customer support answered a question fast when I had one onboarding hiccup, though I haven't needed them much since. For a small team that can't afford to lose hours fiddling with tools, this one earns its place.
