Lindsay Cormack
HR Manager · 11-50
1 review written · 4.0 average
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Reviews by Lindsay Cormack
★★★★★
Support teams at software companies tend to follow a pattern: fast when you're evaluating, slow once you've signed. BambooHR broke that pattern for me, and after three years of throwing everything from basic time-off questions to genuinely thorny payroll edge cases at them, I can say their support has stayed consistently good. Not "we'll get back to you in 72 hours" good. Actually responsive. Most tickets I've opened get a substantive reply within a few hours, and the reps clearly know the product rather than reading from a script.
The platform itself handles what a growing startup needs. Onboarding paperwork, e-signatures, PTO tracking, performance reviews, all in one place instead of scattered across three different tools and a shared drive. When we went from 18 people to 40 in about fourteen months, I genuinely do not know how I would have kept things organized without it. The employee self-service piece especially takes a load off my plate, because people can update their own info and request time off without coming to me for every single thing.
My one real complaint is the reporting. The built-in reports cover the basics, but the moment you want something slightly custom, it gets awkward fast. Exporting to a spreadsheet and massaging it yourself becomes the path of least resistance more often than it should. I have flagged this with their support team, who were helpful and honest that it's a known limitation, which I appreciated. It did not change the fact that the limitation exists, though. For most small HR teams this won't be a dealbreaker, but if you live in your reports, go in with eyes open.
