Lance Duvall
Independent Owner-Operator · 1-10
1 review written · 2.0 average
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Reviews by Lance Duvall
★★★★★
Switched from my previous trucking software about a year ago after a friend said eTruckBiz was simpler for a solo guy like me. Simpler in some ways, sure. The layout is cleaner and the IFTA tracking is more straightforward than what I left behind. But the old platform let me generate invoices and load confirmations from the same screen in about two clicks. Here, I'm jumping between sections every time, and that friction adds up fast when you're doing everything yourself and trying to stay on the road.
Customer service has been hit or miss. One rep was genuinely helpful walking me through the custom reporting options. The other times I've reached out, responses took days or felt like copy-pasted FAQ replies. I don't regret trying it, and the compliance paperwork side is honestly easier to manage now. But for the price, I expected the workflow to feel more thought-out for a one-truck operation. Still deciding whether to renew.
