Kyle Drummond
HR Consultant · 1-10
1 review written · 2.0 average
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Reviews by Kyle Drummond
★★★★★
Two years managing Freshteam across several client accounts, and the thing I keep running into is the same one I flagged in month three: reliability. Not catastrophic outages, but enough small disruptions, login hiccups, and features that randomly stop syncing that my clients notice. When you're an agency and your credibility is tied to the tools you recommend, that stings. I've filed multiple support tickets over bugs that took weeks to resolve, and one time-off approval workflow glitch caused real scheduling confusion for a client's team. That's hard to explain away.
Fair is fair, though. The candidate pipeline and onboarding checklist features genuinely work well when the platform cooperates, and the career site customization is quick enough that I've set up pages for clients in under an hour. The interface is clean and easy to hand off. But I'd have a hard time recommending this without a caveat about bug frequency. For a solo admin managing one company's HR, maybe that's tolerable. Across multiple clients? It adds up fast.
