Knox Albright
Content Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Knox Albright
★★★★★
Honestly, uptime was the first thing I started watching when I picked this up for our team roughly two months ago. We're at that awkward growth stage where a single tool going down at the wrong moment causes real pile-ups in communication, so I was bracing for issues. Loom has been surprisingly solid. A couple of minor hiccups on video processing (one recording took almost twenty minutes to render when it usually takes two), but nothing that killed a deadline. No outages I've noticed during actual working hours, which matters a lot when half the team is async.
The one real frustration is the occasional bug where viewer comments on a shared video just don't load. It happens maybe once a week, and support hasn't pinpointed a cause yet. Their response time is fine, but I'm still waiting on a resolution. Features-wise, screen recording and the video library are genuinely useful for a growing team that can't afford to repeat every onboarding conversation. For less than three months in, I'm cautiously impressed.
