Kiersten Lapointe
Content Strategist · 11-50
1 review written · 5.0 average
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Reviews by Kiersten Lapointe
★★★★★
Two years of sending Loom videos to clients every single week, and I can count the outages on one hand. That kind of reliability matters more than people admit when you're an agency and downtime means a client deliverable slips or a feedback loop breaks at exactly the wrong moment.
The bug history is genuinely clean. Early on I expected the usual growing pains, the kind where a feature update quietly breaks something adjacent. It almost never happened. When it did, the issue was patched fast and they communicated about it honestly. I use the screen recording and webcam overlay constantly for client walkthroughs, and the video library has become a trusted archive my clients reference months after the original send. The analytics let me show clients which videos actually got watched and for how long, which is a surprisingly useful thing to drop into a project report. Integrations with Slack and Trello have held up without drama across multiple client workspaces.
If you're running client-facing work and need a tool that just stays up and behaves predictably, Loom has earned that trust with me over a long stretch. My one honest gripe is that the editing tools are still a bit basic. Trimming is fine, but anything beyond that sends me to a separate app. Customer service has been responsive when I needed them, though not always fast on the first reply. Worth every dollar for the stability alone.
