Kieran Molloy
Donor Relations Manager · 11-50
1 review written · 4.0 average
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Reviews by Kieran Molloy
★★★★★
The integrations are what sold me, and honestly, twelve months later, they're still the reason I'd push back against anyone suggesting we switch. Connecting Salesforce to our email platform, our volunteer scheduling tool, and a grant tracking app took some initial setup effort, but once it clicked, the whole picture of our donor and program activity lived in one place. For a small nonprofit team juggling a lot of moving parts, that visibility is genuinely hard to put a price on. The NPSP layer helps too, though it took my four-person fundraising team a few weeks to stop tripping over the terminology.
My one real gripe is the cost. The licensing fees aren't small, and while the nonprofit discount helps, every renewal conversation still stings a little. Customer support has also been hit-or-miss. I've had brilliant responses and I've had canned replies that sent me in circles. If they sharpened that up, I'd probably bump this to a five without hesitation.
