Katherine Leblanc
Program Coordinator, Nonprofit Education · 11-50
1 review written · 4.0 average
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Reviews by Katherine Leblanc
★★★★★
Honestly, the support team is what sold me on staying past the first month. Setting up an online store for a nonprofit comes with a lot of edge cases, and my my small education-focused org does not have an IT department to fall back on. Every time I got stuck, whether it was a payment gateway question or figuring out how shipping rules interact with our donor merchandise orders, someone from Zoho Commerce got back to me within a few hours. Real answers, not copy-pasted help articles. That kind of responsiveness is rare, and I mean it.
About six months in now, and the overall experience has been positive. The drag-and-drop builder is genuinely approachable for someone like me with no coding background, and the Zoho Books integration keeps our finance tracking tidy. The one real frustration: the template library feels limited compared to what the builder itself is capable of. I keep wishing there were more starting points to choose from. Still, for a resource-constrained team running a mission-driven shop, this platform delivers.
