Jovan Papadimitriou
Customer Support Lead · 11-50
1 review written · 3.0 average
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Reviews by Jovan Papadimitriou
★★★★★
Three years of daily use, and the honest answer is: it's complicated. Talkdesk has real strengths, solid call routing, decent analytics, and it scaled with us as our support team grew from five agents to nearly twenty. But the uptime story has some rough chapters. We hit two significant outages in the past year, both during peak hours, and their status page was always a few steps behind reality. Bugs around call logging showed up more than once, sometimes dropping notes entirely.
On the plus side, they did patch issues relatively quickly after we escalated, and the core feature set does what it promises most of the time. For a startup still finding its footing, the instability stings more than it might at a larger org with backup options. Worth evaluating carefully if reliability is your top concern.
