Jordan Kelsey
Director of Data and Reporting · 51-200
1 review written · 5.0 average
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Reviews by Jordan Kelsey
★★★★★
Five years in and I still think about that first week. We were a mid-sized nonprofit, nobody on my team had touched a dedicated BI platform before, and I was bracing for the usual disaster: confusing setup docs, a support queue that takes three days to respond, dashboards that require a data engineer just to get off the ground. None of that happened. Domo's onboarding flow walked us through connector setup in plain language, and their implementation team actually showed up prepared. Not a canned demo. They asked questions about our programs, our reporting cycles, how our grants team tracked outcomes. That specificity made the first week feel collaborative instead of overwhelming.
From there, adoption spread faster than I expected. Program managers who had never opened a spreadsheet with more than a few tabs were pulling their own reports by week three. The card-building interface is forgiving enough that non-technical staff feel confident, but deep enough that I can build the more complex views our leadership team needs. Mobile access matters a lot in our world, where people are often out in the field, and Domo handles that better than anything else I evaluated back then.
After five years, my only real gripe is that some of the more advanced ETL features have a steeper learning curve and the documentation doesn't always keep pace with product updates. Customer support has been responsive when I've hit walls, though turnaround on complex tickets can be slow. Value for a nonprofit budget is always a conversation, but what we get out of it justifies the cost. If you're in education or nonprofit work and you're tired of patchwork reporting, this is worth a serious look.
