Joelle Thibodeau
Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Joelle Thibodeau
★★★★★
Automation rules are what pulled me in and kept me here. When I first dug into them two years ago, I expected basic stuff, maybe a status-change trigger at best. What I found was a genuinely layered system where you can chain conditions, set multi-step actions, and have alerts fire off to specific people based on column values. For a growing team that was drowning in manual check-ins and status emails, that changed everything quietly, without fanfare.
The learning curve is real, I won't pretend otherwise. Building a non-trivial workflow takes patience and a few failed test runs. But once it clicks, you stop babysitting your projects. My team gets notified at exactly the right moment, handoffs happen automatically, and I spend a lot less time being the human routing system. Customer support response times have been hit or miss, which is my one gripe. Everything else, though, earns its keep.
