Joel Strickland
Controller · 201-1000
1 review written · 5.0 average
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Reviews by Joel Strickland
★★★★★
Migrating off our previous platform was something I had been dreading for months. That software had real teeth when it came to customization, sure, but the licensing costs were punishing and the reporting module felt like it was designed by someone who had never actually closed a month-end. Zoho Books landed differently. The invoicing workflow is clean, bank reconciliation imports quickly without the wrestling match I was used to, and the tax configuration handled multi-state filings without me having to build workarounds from scratch. Onboarding our finance department of roughly forty people took less time than I expected.
A year in, the main thing I notice is what I no longer have to do. Support tickets used to pile up around payables. Now they mostly don't. Zoho's customer service response time isn't always instant, which keeps it from a perfect score there, but the quality of the answers has been solid. For the price point, nothing I've evaluated comes close.
