Janet Holloway
Contact Center Director · 51-200
1 review written · 5.0 average
Janet Holloway's favourite software
No favourites yet.
Reviews by Janet Holloway
★★★★★
Reliability is non-negotiable when your contact center supports students and families who are already stressed. Five years ago, my team made the switch to Talkdesk, and the thing that has impressed me most, consistently, across every quarter, is how rarely this platform goes down. Actual downtime I can recall on one hand. That is not something I could say about the system we ran before, which seemed to pick the worst possible moments to hiccup. Talkdesk's status page has always been transparent when there were issues, and the incidents themselves were resolved fast. For a non-profit with a lean support staff and no in-house telephony engineer, that kind of stability is worth more than any feature checklist.
