James Whitfield
Account Executive · 1-10
1 review written · 4.0 average
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Reviews by James Whitfield
★★★★★
Most of my selling happens away from a desk. Client site visits, coffee shop calls, long train rides between meetings. The Freshsales mobile app has genuinely kept up with that pace in a way I didn't expect from a CRM at this price point. Two years in, I'm still opening it on my phone more often than my laptop. Logging a call note thirty seconds after hanging up, checking a deal's history before walking into a room, nudging a task to tomorrow while I'm on the platform, it all works without feeling like a stripped-down version of the desktop. The AI suggestions surface in the app too, which is a nice touch.
My one real gripe is offline behaviour. If I lose signal on the tube or in a basement meeting room, the app basically freezes in place until I'm reconnected, and any notes I tried to save don't always survive. For a five-person team where I'm the only one actually out in the field every day, that's noticeable. Not a dealbreaker, but something they really should address. Everything else keeps me here.
