Jamal Crawford
VP of Sales
1 review written · 5.0 average
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Reviews by Jamal Crawford
★★★★★
Sales VP perspective on Zoom: it's the platform our pipeline runs through. Customer demos, discovery calls, executive briefings, and contract negotiations all happen in Zoom. The reliability is what I measure first - dropped calls during a closing conversation are revenue impact. Recording with searchable transcripts has transformed how my managers coach reps. The Salesforce integration logs activity automatically without rep effort. Zoom IQ insights into talk time, sentiment, and topic coverage help my managers identify coaching opportunities they'd otherwise miss. Where I push: pricing for Zoom IQ on top of Business licenses is significant. Customer support at our enterprise tier has been responsive. Webinars for our quarterly customer events scale comfortably. Hard to imagine running enterprise sales without it.
