Iwona Brzezińska
RevOps Lead · 11-50
1 review written · 5.0 average
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Reviews by Iwona Brzezińska
★★★★★
Setting up user permissions in HubSpot is genuinely one of the better admin experiences I've had with any SaaS tool. Six months in, and I've onboarded a dozen people across sales, marketing, and support, each needing a different slice of access. The role-based permission system is granular enough that I can keep junior reps out of pipeline settings without locking them out of contacts entirely. That specificity matters when you're a growing team and trust is still being calibrated. Configuration felt logical from day one, not something I had to reverse-engineer.
The admin dashboard itself is clean and well-organized. Property management, team structures, integrations, all sitting where you'd expect them. I did hit one frustrating moment where custom object permissions weren't as flexible as the standard ones, and I had to loop in their support team. They resolved it, but it took a couple of back-and-forth exchanges longer than I'd have liked. Still, for a startup trying to build good data hygiene habits early, HubSpot gives you the configuration controls to actually enforce those habits.
