Iarlaith Brennan
Customer Experience Director · 1001+
1 review written · 5.0 average
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Reviews by Iarlaith Brennan
★★★★★
Mobile access was the thing I kept circling back to during our enterprise evaluation. A lot of platforms promise it, then hand you a stripped-down app that drops half the functionality the moment you step away from your desk. LivePerson is genuinely different. The mobile experience holds up whether I'm handling escalations from an airport lounge or checking agent queues from home at seven in the morning. A year into the rollout, I still find myself surprised by how little I reach for my laptop.
The rollout itself was complex, thousands of agents across multiple time zones, and the platform handled the distributed nature of that without drama. Real-time monitoring works well on mobile, the bot integrations stayed stable, and the conversation analytics are actually readable on a small screen. Customer service during onboarding was responsive and direct. My one small gripe is that some admin settings still push you back to the desktop view, but that's a minor inconvenience, not a blocker. For any enterprise team that lives outside the office, this is worth serious consideration.
