Hanna Kowalczyk
HR Manager · 11-50
1 review written · 3.0 average
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Reviews by Hanna Kowalczyk
★★★★★
Five years is a long time to spend inside one piece of software, and I still have genuinely mixed feelings about FreshTeam. The UI looks clean at a glance. Friendly colors, sensible navigation, nothing that screams enterprise clutter. But spend real time in it daily and you start bumping into friction points that should have been smoothed out years ago. The employee profile pages, for example, require too many clicks to get to information I check constantly. Filters on the time-off section reset themselves between sessions, which sounds minor until you've re-applied the same filter every morning for a week straight.
Where it actually earns its keep is in the hiring flow. The applicant tracking side is genuinely well thought through. Collaborating with hiring managers on candidate feedback is easy, and the career site customization took me maybe an afternoon to set up when we were scaling from a handful of people to close to forty. Onboarding new hires before day one, sending forms and collecting documents digitally, that part works well and saves a real chunk of time. I don't have to chase paperwork the way I did with the spreadsheet-and-email setup we had before.
Customer support is inconsistent. Sometimes I get a thorough, fast response. Other times I wait several days for something routine. The mobile app is functional but feels like it was built to check a box rather than to be genuinely useful on the go. For a growing startup that can't afford a bloated HR stack, FreshTeam is a reasonable choice. Just know that the UI polish is surface deep, and some workflow annoyances will become your regular companions.
