
Gustavo Meireles
Account Executive Β· 201-1000
1 review written Β· 5.0 average
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Edge cases are where most CRMs quietly fall apart. Duplicate contact merging with non-standard email domains gave me a headache for about two weeks, and the bulk-reassignment flow breaks if you have more than a few hundred records selected at once. Freshsales support walked me through workarounds both times, faster than I expected.
Those quirks aside, the AI lead scoring has been genuinely sharp for my pipeline, and the automation builder covers about 95% of what I need without any custom code. Six months in, I trust it.