Grażyna Kowalczyk
RevOps Lead · 1001+
1 review written · 4.0 average
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Reviews by Grażyna Kowalczyk
★★★★★
Three months ago, rolling this out across an enterprise org, I expected the usual chaos. Broken imports, confused stakeholders, a week of frantic Slack messages. What I got instead was a surprisingly smooth adoption curve, which caught me off guard in the best way. The customizable boards are genuinely flexible, and watching different department heads configure their own pipelines without needing my help every five minutes was something I hadn't experienced with our previous tool.
That said, I did hit some real walls. Automation rules start behaving unpredictably when you stack more than a handful of them on a single board. I spent two days chasing a ghost bug where a status trigger was firing twice under a specific condition, and the documentation didn't cover that edge case at all. Permission granularity is also shallower than I'd like at this scale. For a team of our size, you want very precise control over who can edit column settings versus who can only view them, and Monday.com's current permission tiers leave a gap there. Their support team was responsive, but the answers were sometimes generic.
Still, none of that undoes how much value I'm already seeing. Deadline tracking across multiple boards is clear, the dashboard views give leadership exactly what they want without me building custom reports every week, and onboarding new members has been faster than I'd have guessed. If you're evaluating this for a large rollout, go in knowing the automation edge cases exist. Work around them carefully and the platform holds up well.
