Grant Holloway
Contact Center Operations Manager · 1001+
1 review written · 4.0 average
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Reviews by Grant Holloway
★★★★★
Permissions and role configuration are where Talkdesk actually surprised me. After about a year managing an enterprise rollout across multiple sites and hundreds of agents, I can say the admin layer is genuinely well thought out. Granular role assignments, queue controls, routing rules: it all lives somewhere logical, and onboarding a new supervisor takes me maybe fifteen minutes instead of an afternoon.
The one frustration? Bulk-editing user permissions still requires more clicks than it should. If you're reconfiguring a large cohort at once, you feel it. Not a dealbreaker, but they could tighten that up.
