Grace Holloway
Patient Experience Manager · 201-1000
1 review written · 5.0 average
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Reviews by Grace Holloway
★★★★★
Five years in, and the thing that still impresses me most about Rivews is how cleanly it plugs into the other tools my department relies on. Our EHR connection took maybe a day to configure, and since then the SMS workflows fire automatically without anyone on my team babysitting them. It also pulls neatly into our reporting stack, which matters a lot when leadership wants to see patient response trends alongside other operational data. That 30% survey response rate they advertise? We hit it consistently, and I can trace the numbers back through connected dashboards without exporting anything manually.
The integrations story isn't perfect, I'll be honest. A niche scheduling tool we use took some back-and-forth with their support team to get talking properly, and that took a few weeks. But support was patient and followed through, which counts for a lot. For any practice or department that wants patient engagement data living inside their existing systems rather than siloed in yet another portal, Rivews is the answer I've recommended more than once.
