Glen Nakamura
Contact Centre Operations Lead · 1-10
1 review written · 4.0 average
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Reviews by Glen Nakamura
★★★★★
The dashboards are what keep me here. Five years of running a small team and I still open Talkdesk's reporting suite every single morning before I check email. The real-time wallboard, the historical breakdowns, the ability to slice call data by queue or agent or time of day, it all holds up. For a team our size, having that level of visibility used to feel like something only enterprise operations could afford. The custom report builder took me a while to get my head around, but once it clicked, I stopped exporting anything to spreadsheets entirely. That alone was worth the price of admission.
The one thing I'll flag honestly: the analytics load times have gotten slower over the past year or so, particularly on the larger date ranges. Not a dealbreaker, but it's noticeable when you're pulling a 90-day summary during a morning standup and everyone's just sitting there waiting. Customer support has been fine, responsive enough, though the initial onboarding back when I started felt a bit underpowered for a small operation with no dedicated IT. Still, the reporting depth is genuinely hard to match.
