Gavin Thibodeau
IT Network Administrator · 51-200
1 review written · 4.0 average
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Reviews by Gavin Thibodeau
★★★★★
Two years running NetFlow Logic in a post-secondary education environment, and the uptime story is genuinely the best part. I can count meaningful outages on one hand, maybe two fingers. For a non-profit institution where unplanned downtime means frantic calls from faculty mid-lecture, that kind of reliability matters more than any feature list. The platform just runs. Early on there were a couple of minor bugs in the flow analysis dashboards, but their team patched both within a week of my support tickets. That response pattern held through the second year too, so it was not a fluke.
My one gripe is a specific edge case in the SIEM integration logs. When traffic spikes hit certain thresholds, the alert correlation view occasionally lags behind real time by a few minutes. Not catastrophic, but noticeable when you're trying to respond quickly to a potential anomaly. They've acknowledged it. I'm still waiting on a fix. Everything else, the flow collection, the reporting exports, the overall performance under load, has held up consistently. For an education-sector shop with limited IT staff, that consistency is worth a lot.
