Fiona Radcliffe
Head of Support Services · 51-200
1 review written · 5.0 average
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Reviews by Fiona Radcliffe
★★★★★
Five years in, and what still impresses me most is how Zoho Desk has grown alongside us. When my team was six people handling donor and student inquiries, it was straightforward enough to set up quickly. Now we're closer to forty agents across multiple departments, and the product hasn't buckled once. Adding new agents, spinning up separate ticket queues for different programs, tweaking permissions without breaking everything else: it all works the way you'd hope.
For a nonprofit with tight budgets and limited IT support, that kind of scalability without a ballooning price tag matters enormously. Customer service has occasionally been slow to respond, which knocked my confidence once or twice, but the platform itself earns every renewal.
