Felicity Drummond-Ward
Head of Sales · 11-50
1 review written · 5.0 average
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Reviews by Felicity Drummond-Ward
★★★★★
Support teams at most software companies are where enthusiasm goes to die. Captiwate is the exception I keep pointing people toward. Over five years of using this platform across a growing sales operation, I've thrown some properly messy problems at their team, edge cases in intent tracking, weird browser conflicts with screen sharing, onboarding a wave of new SDRs mid-quarter. Every single time, the response has been fast, specific, and handled by someone who clearly knows the product cold. Not a bot. Not a canned reply. A real person who follows through.
The core product earns its place too. Instant video conversations with warm prospects are genuinely how we close faster now, no more watching leads go cold between form fill and demo call. But it's the support layer that keeps me renewing without a second thought. When something breaks at 8am before a big push, you need to know someone's actually there. With Captiwate, they are.
