Ellery Nash
Account Executive · 11-50
1 review written · 4.0 average
Ellery Nash's favourite software
No favourites yet.
Reviews by Ellery Nash
★★★★★
Support at HubSpot is genuinely the reason I kept renewing. Two years in, and I can count on one hand the times I had to wait more than a few hours for a real, useful response. Not a canned reply pointing me to a doc I'd already read. An actual human who understood my question and answered it. That matters a lot when you're a 30-person startup and nobody has time to be a CRM administrator full-time. I've leaned on their chat support hard, especially during our big contact migration, and it held up every single time.
The platform itself has grown with us in ways I didn't expect. Sequences, deal pipelines, the email tracking in the sales hub, all of it is genuinely useful day-to-day. Nothing feels like it was bolted on as an afterthought. The onboarding resources are thorough enough that new folks on my team can get oriented without me holding their hand through every step. That's a real time saver when you're growing fast.
The one thing I'll flag honestly: the pricing climbs steeply as you unlock more features, and hitting a tier wall when your team is somewhere between scrappy startup and mid-market is frustrating. Some functionality that should probably be standard feels gated behind upgrades that aren't cheap. It hasn't made me leave, but it's made me grumble more than once during budget conversations. If you're evaluating this and cost is a constraint, map out what tier you'll actually need before you commit. That said, two years in, the support quality alone keeps the overall experience positive for me.
