Elaine Dortmund
Director of Operations · 1001+
1 review written · 4.0 average
Elaine Dortmund's favourite software
No favourites yet.
Reviews by Elaine Dortmund
- Whencal· Mar 17, 2026
★★★★★
Rolling out new software to 800+ people is the kind of project that keeps me up at night. With Whencal, the first week was genuinely the smoothest part. Their guided onboarding flow is well-paced, the embedded video prompts actually make sense in context, and I had department leads booking and joining calendar events with video before we even finished the formal training sessions. That first-week experience mattered a lot for adoption, and Whencal delivered it without a lot of hand-holding from my side.
Five years in, and the product has only gotten more capable. The video-native calendar concept still earns compliments from new hires who've never seen anything quite like it. My one real gripe: customer service response times have slipped noticeably over the past year. When something breaks during a large all-hands event, waiting 18 hours for a ticket reply isn't acceptable at enterprise scale. They need to shore that up. But if you're sizing this up for a big rollout, the onboarding experience alone makes a strong case.