Duncan Forsythe
Freelance Sales Consultant · 1-10
1 review written · 5.0 average
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Reviews by Duncan Forsythe
★★★★★
Support like this is rare. That's honestly the first thing I'd tell anyone who asked me about Zoho CRM after roughly a year of running it solo. I came in expecting the usual experience: a knowledge base that answers the question you didn't ask, and a support queue that moves like cold syrup. What I got was almost the opposite. Every ticket I've raised has come back with a response that actually addressed my specific setup, not a copy-paste from their FAQ. One time I had a workflow automation behaving oddly at about eight in the evening, fired off a message half-expecting a reply the next morning, and heard back within the hour. That kind of attentiveness matters a lot when there's no IT colleague to call.
Beyond the support experience, the platform itself has held up well for how I work. Lead and deal tracking is clean enough that I don't dread opening it first thing. The customisation options are real, not cosmetic. I've built out fields and views specific to my consulting pipeline without needing to watch a tutorial for each step. The email integration with my Google Workspace account just works, which saves me the mental overhead of context-switching constantly.
The one gripe I'd flag is that some of the more advanced automation features have a learning curve that's steeper than it needs to be. The documentation is decent, but a few of those modules feel like they were designed for someone with a dedicated ops person on hand, not a one-man outfit like mine. Still, given the responsiveness of their support team when I hit a wall, it's never been a blocker for long. For a solo operator, that combination of a capable tool and genuinely helpful humans behind it is about as good as it gets.
