Duncan Farleigh
Digital Agency Account Manager · 11-50
1 review written · 4.0 average
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Reviews by Duncan Farleigh
★★★★★
Switching our agency clients off the old platform was the best call we made this year. Six months in, Zoho's suite genuinely holds together in ways the previous tool never did. Managing CRM, campaigns, and helpdesk for multiple clients under one login is a proper time-saver. The cross-app linking works, and the pricing per client makes sense at our scale.
The one gripe: onboarding new clients into the system still takes longer than it should. Some setup flows feel clunky, like they were built for single-org use and the multi-client angle was bolted on. Not a dealbreaker, but you notice it.
