Donna Stapleton
Digital Agency Account Director · 11-50
1 review written · 3.0 average
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Reviews by Donna Stapleton
★★★★★
Five years managing Zoho across multiple client accounts will teach you its rhythms fast. Coming from a pricier suite, the cost difference was the obvious win, and the breadth of apps genuinely covers most of what agencies need in one place. CRM to invoicing to campaigns, it's all there.
But the cracks show over time. Support response is inconsistent, some tickets resolved quickly, others disappearing for days. The cross-app integration sounds better in the sales deck than it performs in practice. For clients with complex needs, I often end up patching gaps manually. Useful, yes. Polished enough for high-demand client work? Not quite.
