Diana Forsythe
Project Delivery Manager · 11-50
1 review written · 4.0 average
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Reviews by Diana Forsythe
★★★★★
Five years ago I set up our first Smartsheet workspace for a single client campaign. That client turned into twelve, and the platform grew right alongside us without ever really buckling under the weight. The way you can template entire project structures and roll them out across new client accounts is genuinely the reason my team hasn't drowned. Dashboards, automated update requests, cross-sheet reporting, it all scales in a way that a shared spreadsheet never could. I manage probably thirty active workspaces right now and the admin controls give me enough visibility to keep things tidy without micromanaging every contributor.
The gripe worth mentioning: onboarding new clients onto shared workspaces is still more complicated than it should be. Permissions can get fiddly, especially when a client has their own IT policies around external sharing. Support has been hit or miss when I've raised this, which is frustrating for a platform at this price point. Still, for an agency managing layered, multi-client work at scale, nothing else I've tried has come close.
