Derek Fontaine
Sales Operations Consultant · 11-50
1 review written · 4.0 average
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Reviews by Derek Fontaine
★★★★★
Solid platform so far, and I say that as someone who spent the first two weeks waiting for something to break. When you run Valgen on behalf of clients, especially inside sales teams that depend on ProsperVue for daily prospecting, downtime isn't a minor inconvenience. It's a missed appointment, a dropped lead, a conversation you have to have with a client. So I watched uptime obsessively the first month. It held up. No outages I could trace back to Valgen, no data sync failures between ProsperVue and Salesforce that weren't self-inflicted on our end. That alone put them ahead of the last predictive analytics tool I deployed for a similar client.
The data enrichment side through ProsperServe has been equally stable. Records append cleanly, geocoding runs without errors, and the quality of the underlying prospect data has held consistent across two separate client accounts in commercial fleet and SaaS. I did hit one bug early on where field rep location filters weren't saving correctly between sessions. It got flagged, acknowledged, and patched within a few days. Not a crisis, but worth noting if you're evaluating this for field-heavy teams.
My one real frustration is onboarding documentation. For an agency context where I'm spinning this up for multiple clients at once, the self-serve materials are thin. Customer service has been responsive when I've reached out directly, but I'd rather not have to. If they invested half the effort in written setup guides that they clearly put into the predictive modeling itself, this would be close to a five for me. As it stands, four feels right.
