Declan Hartley
Independent Sales Consultant · 1-10
1 review written · 4.0 average
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Reviews by Declan Hartley
★★★★★
Started as a solo operator and Capsule just fit. The contact management is clean, the pipeline view makes sense at a glance, and I stopped losing follow-up tasks almost immediately. A year in, what genuinely impresses me is how naturally it scales. When I brought on a part-time contractor, then a second one, I didn't need to rebuild anything. Shared pipelines, task visibility, notes that actually travel with the contact record. It handled the growth without drama.
My one gripe is the automation side. Workflow triggers are useful but feel a bit limited compared to what you'd expect if you're coming from a heavier tool. I've had to cobble together a couple of Zapier connections to cover gaps I wish were native. Still, for the price and the learning curve (nearly none), Capsule punches well above its weight for anyone growing beyond just themselves.
