Darcie Holsworth
Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Darcie Holsworth
★★★★★
Uptime was the thing I tracked obsessively in the first month. Our previous tool had a habit of going down at the worst possible moments, usually right before a sprint review or a client deadline, so I came into ClickUp genuinely skeptical. About a year in, I can say the reliability has been better than I expected. A handful of minor slowdowns, one brief outage that lasted maybe twenty minutes, and a few small UI bugs that disappeared in subsequent updates. For a growing team that now sits at around thirty people, that track record matters more than almost any individual feature.
The time tracking and custom workflow features are where ClickUp earns its keep day to day. My team builds out task views per project type, and the flexibility there is real, not just a marketing claim. The comment threads and mentions keep async communication from falling into email chaos, and the Slack integration means nothing gets lost between tools. Customer support has been responsive when I needed it, though one ticket sat unresolved for nearly two weeks, which stung a bit during a crunch period.
The one genuine downside I keep bumping into is the notification system. It throws a lot at you, and the controls for tuning it down are buried deep in settings that are not especially intuitive. I have watched three colleagues get overwhelmed by the noise and simply stop checking notifications altogether, which defeats the purpose. It is a fixable problem and not a dealbreaker, but if you are evaluating this for a team that is already stretched thin, budget some time to walk everyone through the notification settings early. Overall, though, for a startup at our stage, it has held up well.
