Dana Whitmore
Director of Customer Support Operations · 1001+
1 review written · 2.0 average
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Reviews by Dana Whitmore
★★★★★
Permissions and admin configuration have been a genuine headache. Getting roles scoped correctly across multiple departments required way more manual work than I expected, and the documentation assumes a simpler org structure than most enterprises actually have. Two months in and my team is still untangling group settings after a botched bulk import.
To be fair, the ticketing views and macros are genuinely useful once you get past setup. But if you're managing a large rollout and need fine-grained permission controls out of the box, budget extra time. A lot of it.
