Charlie Olsen
Operations Lead
1 review written · 4.0 average
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Reviews by Charlie Olsen
★★★★★
Ops lead at a Shopify Plus brand doing $80M annually. The platform's stability through our peak season - BFCM and the December holiday rush - has been remarkable considering our concurrent user load. Multi-location inventory with smart routing logic minimises split shipments and shortens delivery times. Flow automation has replaced what we used to handle through manual workflows and Zapier patches. The B2B portal we built on Shopify Plus serves our wholesale channel reasonably well, though it lacks some sophistication we'd want. Where it falls short: ERP integration with our NetSuite instance required serious agency work and the maintenance overhead is real. Customer support varies by team you talk to. Plus pricing is significant but appropriate for our scale.
