Brett Hollowell

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Reviews by Brett Hollowell

• Salesforce· Apr 12, 2026

  ★★★★★

  Six months in, and my relationship with Salesforce is complicated. The feature set is genuinely impressive. Lead management, activity tracking, the reporting dashboards, all of it is more capable than anything my sales department used before. When it works, I can see why so many companies stick with it for years.

  Here's the problem, though: it hasn't always worked. I've hit three separate outages during that stretch, two of them during active deal cycles where I needed pipeline data fast. One bug wiped out a batch of contact updates I'd spent an hour entering, and support took two days to confirm what actually happened. The platform's trust status page lags behind reality, which makes the downtime feel worse than it probably is. For a mid-market team where every rep is accountable to weekly numbers, that unreliability adds up fast. I want to like this more than I currently do.