Blake Rutherford
Customer Support Team Lead · 201-1000
1 review written · 4.0 average
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Reviews by Blake Rutherford
★★★★★
Remote work put our old ticketing setup under real pressure, and Zendesk held up in ways I didn't expect so quickly. The mobile app actually works. I can triage, respond, and reassign tickets from my phone during travel without feeling like I'm operating a stripped-down version of the real thing. Notifications are reliable, the interface is clean enough on a small screen, and nothing critical hides behind five menus.
My one gripe: setting up macros from mobile is awkward, and I keep having to hop to my laptop for that. Small thing, but worth knowing if you're planning a mostly-remote workflow.
