Avery Thibodeau
Director of IT Operations · 1001+
1 review written · 5.0 average
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Reviews by Avery Thibodeau
★★★★★
The IVR call flow editor is the feature I keep coming back to. Three years into an enterprise rollout across multiple regional offices, and it still surprises me how much you can do without needing to file a support ticket every time a menu changes. Building multi-level call trees, assigning conditional routing based on business hours, tweaking holiday schedules on the fly, all of it lives in one place and actually behaves the way the documentation says it will.
Rollouts at this scale usually mean chaos. RingCentral made ours manageable. My infrastructure team will tell you the same thing.
