Audrey Bellemare
E-commerce Account Manager · 11-50
1 review written · 4.0 average
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Reviews by Audrey Bellemare
★★★★★
Six months managing Zoho Commerce across a handful of client storefronts has genuinely changed how my team approaches onboarding new accounts. The drag-and-drop store designer is the obvious entry point, and yes, it delivers. But the thing I keep coming back to is how well the platform scales when you're not just building one store, you're building ten, for ten different clients, with different inventory setups and payment processors. The Zoho suite integrations (CRM, Books, inventory) mean I'm not duct-taping separate tools together anymore. That alone saves real hours every week.
What surprised me most was how smoothly the permissions and account structure handled team growth. When I brought two junior coordinators onto the accounts, I expected a mess of access issues. There weren't any. The shipping and order management side is also more capable than I expected at this price point. Client-side analytics are clear enough that I can hand a report directly to a merchant and they understand it without me translating.
The one gripe, and it's a real one, is customer support response times. Not terrible, but not fast enough when a client's checkout is misbehaving on a Friday afternoon. I've had to work around the queue twice now by hunting through documentation myself, which I found good enough to get unstuck, but still. For agencies managing live stores, faster priority support would make this a much easier sell to nervous clients. Overall, though, the value at this scale is hard to argue with. I'd point any agency-side e-commerce manager toward it without much hesitation.
