Alec Tremblay
Account Manager · 11-50
1 review written · 2.0 average
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Reviews by Alec Tremblay
★★★★★
Support has been a mixed bag. One ticket got a thoughtful reply within a day. Another sat for almost a week before I got a canned response that didn't address the actual question. For an agency context, where I'm the one fielding client frustration on top of my own, that inconsistency matters. The pricing tier I'm on may be part of the problem. Value for what I'm getting right now feels off, especially since several features I'd actually use are locked behind a higher plan. I'm not ready to walk away yet, but I also wouldn't point another agency toward this without a serious caveat about the onboarding reality.
