Aaron Whitfield
IT Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Aaron Whitfield
★★★★★
Switching from our previous remote support tool was a decision I pushed hard for, and about a year on, I'm confident it was the right call. The old platform was clunky, expensive, and honestly felt like it was built for enterprises with full IT departments. Zoho Assist is noticeably lighter on its feet. Connecting to a remote device is quick, the unattended access setup was straightforward enough that I could hand off the instructions to non-technical staff, and the pricing is genuinely reasonable for a non-profit budget.
That said, the session reporting isn't as detailed as I'd like. When I need to log what was done during a support session for compliance purposes, I'm piecing things together manually. The previous tool had better audit trail features, and I miss that. Customer support has been fine but not fast. Everything else, the cross-platform reach, the file transfer, the basic session tools, does exactly what I need without drama. For an education-sector org watching every dollar, it's hard to argue with the value.
