I have been in the hosting business for more than 20 years. My dedicated servers are in the US and have been for the past 10 years. I recently I decided to move closer to my location so I thought the UK would be the best choice. After doing some research, I found Zare and purchased a dedicated server. The guys were nice and eager to get my business; they even gave me a great discount. I started with one client who owned 5 virtual machines (Cloud server, Windows 2012 server, and 3 Windows 10 Professional VMs). Everything was running smoothly so I decided to move all my 22 VMs to the new server. I sent emails to all my clients informing them of the migration and the anticipated downtime, should there be any. Just when I was ready to start the migration process, the new server stopped responding. So I opened a support ticket which was left unanswered for more than 7 hours. I had to purchase Skype credit to call their offices in the UK. They suggested that it was an issue with software I had installed. It was an ESXi Hypervisor that they installed and configured for me. After 7 hours of downtime, they informed me that they had “a rogue virtual machine that belonged to a client which was causing the problem.” I decided to hold on the transfer and keep testing a little longer. I even moved my 5 running VMs to my old host. A couple of days ago I noticed that one of my drives which pointed to my storage server was offline. I check my vCenter and noticed that all VMs on my UK host were offline and had been for more than 3 hours. I opened another support ticket and the reply was, again, a software issue. Finally, I decided to stay with my current provider “Singlehop” and requested a refund for the remaining period. They refused to issue a refund and offered me the server free of charge for a certain period of time to test until I am 100% sure that they could give me 100% uptime. I closed all opened tickets, deleted all my VMs, and canceled my services with them in a matter of minutes.
Everyone in this business knows that downtime means unhappy customers regardless of the reason. Zare servers were fast and the Internet speed was amazing. However, what is the point of having fast machines and fast Internet when you cannot reach them.
Important note: if you want great servers for testing purposes ONLY, Zare is a good choice. However, if you are in a production environment, I suggest you find another provider because 10 hours of downtime in less than 40 days is catastrophic in our business. I did not have a single minute of downtime with Singlehop in the last 10 years other than the usual system update and restart which I initiated.