Ximbo
★★★★★ 1.2 · 5 Reviews
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Ximbo Reviews (5)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★4
Review Summary
Generated using AI from real user reviews
Ximbo's servers perform adequately, but support failures are severe enough that users recommend against the service for any business-critical use.
Users consistently praise the infrastructure itself—servers are fast and stable during normal operation. However, this is overwhelmed by complaints about support. The most damaging issue is the absence of weekend coverage; multiple reviewers report server outages on Saturday or Sunday with no help available, and one user saw support staff online on WhatsApp but received no response. When issues do occur on weekdays, responses are glacially slow (one user waited over 24 hours for a resolution, requiring 10 emails to learn the cause) and support staff appear to lack technical knowledge, offering template replies rather than diagnoses.
Additional friction points include configuration changes restricted to business hours and email services plagued by delays and monitoring gaps. One reviewer concluded the service is acceptable only for non-critical staging environments, not production. The consensus across reviews is stark: if your business depends on your site staying online, or if you need help outside 9-to-5 weekdays, look elsewhere.
★★★★★
Wednesday, January 11, 2017
“May be not too bad on the website hosting, but…”
May be not too bad on the website hosting, but the Email services was very bad, always on the back list and delay, it seems not have monitor and regular checking. The customer services also bad, they will not have any notification on web site issue , also many config change only can change on working hours.
★★★★★
Monday, October 6, 2014
“I don't even want to put a star for this…”
I don't even want to put a star for this company, but it's mandatory to put at least a star. I have been using them for almost half a year now, and everything seems to be working fine. But if you ever needed tech support after working hours or during the weekend, then good luck! I even message their Whatsapp number and I saw their number was online when I messaged them, but no one responded. My server is down on a Saturday and it doesn't look like they can help at all. If your site is crucial to your business, try finding a hosting company who could help on the weekend, not just during business hours on weekdays. This is the first hosting I ever used that does not work on the weekend.
★★★★★
Tuesday, August 12, 2014
“Can't agree more with J. Servers are fine, networks is…”
Can't agree more with J. Servers are fine, networks is fast. BUT when something goes wrong tech support is awful. The tech support does not seem to know any tech, response is very slow. My server was down, it took over 24 hours to resolve. I kept asking them what the problem is and it took like 10 emails over 2 days before I was told it is a hard disk problem. They simply won't tell me what was wrong! Weekend support was atrocious - even when the server is down and totally offline! You get lots of prompt reply saying that they are investigating and lots of "Thank you" emails with no resolution. The more you communicate with them the more you get the feeling there's really no technical expertise there. Technical Support Hotline? not so hot - try calling after 7pm. I would use them for staging servers because of value for money, but for anything in commercial production? No way, no way.
★★★★★
Tuesday, May 27, 2014
“Ximbo is junk, i sign up cloud server, down 4…”
Ximbo is junk, i sign up cloud server, down 4 time in one week, no tech support during weekend.
★★★★★
Thursday, October 31, 2013
“Their servers are fast and everything are good, but their…”
Their servers are fast and everything are good, but their tech support is beyond bad. I asked important questions about my site being not functional and it takes them forever to respond.
