What is Web Hosting UK?
Founded in 2001, Webhosting UK has grown to become one of the largest web hosting providers in the UK, serving over 35,000 customers and hosting in excess of 1,000,000 websites across our network. Unlike many competitors that have been brought and sold over the years, we have remained privately owned which has allowed us to retain our small business mentality towards customer care. This means we are accountable only to our customers. As a private company, we have a unique ability to invest aggressively in new and emerging technologies. Many of the hosting solutions we offer today are the direct result of our continued investment and ongoing research and development.
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Web Hosting UK Reviews (260)
- ★★★★★220
- ★★★★★24
- ★★★★★6
- ★★★★★1
- ★★★★★9
Review Summary
Generated using AI from real user reviews
Web Hosting UK earns overwhelmingly positive marks, though one recent customer had a serious problem they felt was mishandled.
The dominant theme across reviews is exceptional support staff—particularly team members like Albie S, Stenly, Adam, Santiago K, and Neil Wilson, who are repeatedly praised for being knowledgeable, responsive, patient, and helpful during setup, migrations, and troubleshooting. Customers consistently highlight quick response times and live chat availability. Beyond support, users commend reliable uptime, competitive pricing, and fast server performance. Several long-term customers (one mentions over 10 years) emphasize the consistency of service quality.
One 1-star review stands out: a customer who transferred domains and websites experienced a critical failure (sites and emails went down on launch day) and felt the company was slow to take ownership, instead pointing to suppliers. Though this customer eventually got help from an agent who resolved the crisis, the initial handling left them determined to move elsewhere. This represents a sharp contrast to the service most others describe.
For buyers evaluating this provider, the data suggests strong day-to-day support and technical reliability, but the single severe outage story warrants asking about their migration procedures and problem-escalation process before committing, especially if you're moving critical services.
★★★★★
Monday, September 2, 2019
“Service is always quick and reliable. Thanks Albie S”
Service is always quick and reliable. Thanks Albie S
★★★★★
Thursday, August 15, 2019
“Albie via live chat - good advise and easy to…”
Albie via live chat - good advise and easy to understand feedback! enjoyable service!
★★★★★
Friday, July 26, 2019
“Albie S. dealt with my enquiry very swiftly and helped…”
Albie S. dealt with my enquiry very swiftly and helped with my upgrade. I highly recommend Web Hosting UK.
★★★★★
Monday, July 22, 2019
“I received outstanding support from this company Albie went above…”
I received outstanding support from this company Albie went above and beyond expectations to ensure I had the right solution for my business
★★★★★
Monday, July 22, 2019
“Albie, has been helpful all along and played the part…”
Albie, has been helpful all along and played the part of a vitual pilot in the chat session. He subjugated the difficulties and applied proffesional techno-how to the extremes of having me sign up for the services I delightfully comprehend.
★★★★★
Thursday, July 4, 2019
“Albie S walked me through the whole process. Great service!”
Albie S walked me through the whole process. Great service!
★★★★★
Friday, June 21, 2019
“In last few days I was occupying Linux Techical support…”
In last few days I was occupying Linux Techical support from Webhosting UK regarding countless questions for my migration on their servers etc, and durring these few days I can not thanks enough to all the guys that helped me as many times they do. That is why I am their customer +10 Years. Their support is without competition and that is what I am looking for for any hosting company. Special thanks for Sergio D, Kian, Vasco, sorry if I forgot somebody!. Thank you guys, I would never do this myself with my pages!
★★★★★
Tuesday, June 18, 2019
“Needed to transfer my domain - ADAM was a total…”
Needed to transfer my domain - ADAM was a total star, easy, precise instructions and helped with name server transfer. THANK YOU Adam !!!
★★★★★
Sunday, May 26, 2019
“Great customer service on live chat from Albie S. Very…”
Great customer service on live chat from Albie S. Very Knowledgeable and helpul. Thanks
★★★★★
Thursday, May 23, 2019
“Great service on live chat from Albie. He explained the…”
Great service on live chat from Albie. He explained the services offered and purchase process clearly and patiently.
